Below is an overview of how we will onboard you and your employees over the course of two weeks to our new member experience tool.
To successfully onboard your employees onto the Nava Benefits App.
Reduce the time you spend answering benefits questions while helping employees better understand and use their benefits.
Employees can easily access plan information specific to their elections. No more forgetting the name of their medical plan or their deductible amount; it’s now right on their phone.
Stop searching for your member ID card. With our Nava Benefits App, employees can access their member ID numbers while they are in a doctor’s office or trying to book an appointment.
Employees can search through pre-populated articles on the most frequently asked benefits questions.
The Nava Member Support Team will upload your company’s employee information into the app. Our team may require your help with retrieving any missing data or additional information needed to get everyone onboarded quickly and smoothly. Please see data list below in the "Pre-Launch Checklist".
Employees will have access to their own landing page showing them all the ins and outs of how to use the app. Depending on the census information provided, we will be sending employees either an email or text notification to easily download the app onto their smartphones. If employees encounter issues accessing the app, they can email membersupport@navabenefits.com.
Remember, employees can use the in-app messaging function to speak with our team of Benefits Advocates on benefits-related topics and challenges. Instead of questions adding up in your inbox, you can now direct them to our member support team.
Onboarding will take two weeks to get everyone up and running in the app. Week 1 will be dedicated to HR education and collecting data. Week 2 will be dedicated to employee education and adoptions. Employees should be able to see their elections on the Monday following the two-week onboarding period.
Hello Team,
Great news - we’re excited to announce that [company] employees now have access to the Nava Benefits App! With this app, you will now be able to:
Be on the look out for download instructions coming your way through text or email in the coming days. If you’re excited to get started, you can also download it today on iOS or Android.
And wait - there’s more! The first 10 employees to download and login into the app will receive a $10 gift card, so hurry!
To learn more about how this app can help you better understand and use your benefits, click this link. If you have any issues downloading or accessing the app, please send an email to membersupport@navabenefits.com for assistance.
If you have any other questions, please reach out to me.
Thank you,
NAME