Below is an overview of how we will onboard you and your employees over the course of two weeks to our new member experience tool.
To successfully onboard your employees onto the Nava Benefits App.
Reduce the time you spend answering benefits questions while helping employees better understand and use their benefits.
Employees can easily access plan information specific to their elections. No more forgetting the name of their medical plan or their deductible amount; it’s now right on their phone.
Stop searching for your member ID card. With our Nava Benefits App, employees can access their member ID numbers while they are in a doctor’s office or trying to book an appointment.
Employees can search through pre-populated articles on the most frequently asked benefits questions.
The Nava Member Support Team will upload your company’s employee information into the app. Our team may require your help with retrieving any missing data or additional information needed to get everyone onboarded quickly and smoothly. Please see data list below in the "Pre-Launch Checklist".
Employees will have access to their own landing page showing them all the ins and outs of how to use the app. Depending on the census information provided, we will be sending employees either an email or text notification to easily download the app onto their smartphones. If employees encounter issues accessing the app, they can email firstname.lastname@example.org.
Remember, employees can use the in-app messaging function to speak with our team of Benefits Advocates on benefits-related topics and challenges. Instead of questions adding up in your inbox, you can now direct them to our member support team.
Onboarding will take two weeks to get everyone up and running in the app. Week 1 will be dedicated to HR education and collecting data. Week 2 will be dedicated to employee education and adoptions. Employees should be able to see their elections on the Monday following the two-week onboarding period.