Can I use ChatGPT or Claude to answer employee benefits questions?

You can, but general AI tools don't have access to your company's actual plan documents, census data, or claims history, so answers will be generic and can be wrong for your specific plan. They also carry compliance risk if used for anything involving PHI, since consumer AI tools aren't built for HIPAA-compliant data handling. Purpose-built benefits AI, like Nava's HQ, is trained on your actual plan data in a HIPAA-compliant environment, with a human consultant reviewing anything used for decisions.

Do benefits brokers charge extra for their technology platforms?

Some do, charging separately for decision-support tools, benefits apps, or compliance platforms on top of broker fees. Nava HQ and the employee benefits app are included in your standard brokerage fee, with no separate software license or per-user cost.

Is our data safe when we share it with a benefits broker?

It should be, as long as the broker is SOC 2 certified and handles data in a HIPAA-compliant environment with access controls limiting who can see what. Nava meets both standards and applies them across the full client relationship, not just the initial evaluation, since ongoing plan administration means handling sensitive employee data continuously.

How long does a renewal actually take, and can it be faster?

Traditional renewals often take weeks, since comparing plan design scenarios usually means manually updating spreadsheets and emailing them back and forth with the carrier and broker, then waiting on a requote each time something changes. With Nava HQ, renewal scenario planning happens within the platform, so contribution and plan design changes can be modeled and compared within moments instead of weeks.

Nava HQ is an AI-powered platform that centralizes benefits renewals, real-time modeling, compliance, enrollment audits, benchmarking, and document storage into one system for HR teams, backed by a dedicated Nava consulting team.

How is Nava different from a traditional benefits broker?

Nava is the only brokerage that brings together deep benefits expertise with cutting edge technology to function as an HR team's outsourced benefits department. Our technology streamlines every step of the benefits process, from renewal strategy definition, to enrollment management and auditing, compliance, and member support.

What is the process of switching to Nava?

Switching to Nava is easy, and incurs no friction on your benefits plans or rates. When an employer decides they're ready to upgrade to Nava they'll sign a Broker of Record letter, which names Nava as their point of contact with existing insurance and benefits vendors. From there we begin the Nava onboarding process which typically takes less than 30 days to align on strategy and roll out the member experience platform.

Can we switch to Nava and keep our plans?

Absolutely. Switching to Nava doesn't impact your benefits plans, carriers or rates. As part of the transition, your insurance carriers and vendors are notified that Nava is the broker of record and we step into the role of your old broker. There is no friction, and employers can switch any time during the year.

Does Nava cost more than a traditional broker?

No, clients who switch to Nava typically pay less than with their traditional brokerages and get a broader range of services including our benefits administration support, and member support platform.

Can you help us move off our PEO?

Yes we specialize in transitioning employers off of PEO's, and have successfully transitioned employers ranging from 50 - 750 employees. We partner on the entire process from technology to benefits plan design and implementation.

What types of companies does Nava serve?

Nava is focused on supporting mid-sized employers who have outgrown PEOs and want to provide a better benefits experience for their employees but need to get more value for their benefits.

Can Nava help us with all of our benefits?

Yes we support our clients with all their benefits from medical dental vision, to ancillary benefits, digital health tools, and perks. We also support our clients on their HR and benefits technology decisions including Ben admin and HRIS platforms.

Built for HR. Guided by experts. Powered by AI.

One platform for all your benefits—built to save HR time with smarter renewals, streamlined compliance, and expert help from your Nava consulting team, whenever you need it.

Learn more