Founded in 1906, HG Fenton Company is a cornerstone of San Diego’s real estate landscape. With over 3 million square feet of industrial space and more than 2,500 apartment homes, HG Fenton is deeply committed to building communities, careers, and companies that thrive. A core part of that commitment is ensuring employees have access to best-in-class benefits that support both personal and professional success. For over 15 years, HG Fenton worked with a longstanding broker who provided reliable service during a period of significant growth. Then, they outgrew them.
Ready for what’s next
As HG Fenton continued to grow, the team began evaluating what they would need from a broker going forward. With an increasing emphasis on efficiency and effectiveness, they decided to explore new options. “We reached a point where we needed a more flexible, tech-forward partner who could scale with us and really support our evolving needs,” Kelsey explained. “It wasn’t about dissatisfaction—it was about proactively positioning ourselves for the future.”
Discovering a new partner in Nava
HG Fenton was introduced to Nava through a cold outreach. While initially cautious, the Employee Lifestyle Team (ELT) quickly saw alignment with Nava’s values: transparency, service, and a modern, employee-first approach. “Nava’s team really listened. They weren’t pushy—they were thoughtful, consistent, and clearly confident in what they offered,” Kelsey said. “That approach really resonated with me.”
From day one of the transition, Nava delivered on its promise to be a true partner.
Immediate wins: admin relief and a seamless transition
- 20 hours saved in post-open enrollment administrative work
- Zero disruptions during renewal takeover
- Increased satisfaction across ELT and employee teams
- Nava took on the complex, time-consuming tasks that had traditionally fallen to ELT, such as life event changes, EDI feed issues, and reconciliation.
“Nava stepped in and handled the heavy lifting,” said Kelsey. “That made a huge, positive impact.”
“Nava took on 20 hours of post-open enrollment admin work—freeing up our team to focus on strategic priorities.”
Modern tools, better employee experience
With the Nava Benefits App employees can access all their benefits info in one place—from ID cards to provider searches and direct access to benefits experts.“Our employees love that they can text their ID cards to family members straight from the app,” Kelsey shared. “It’s the kind of intuitive experience we’d always wanted to provide.”
Transparency at the core
A major difference HG Fenton experienced with Nava was a more collaborative approach to renewals and compensation. “Nava worked with us to ensure broker commissions were fair and aligned with our business goals,” Kelsey said.
Looking ahead: a partnership that grows with you
HG Fenton is poised for continued expansion and is confident that Nava is the right partner to support their growth. “Nava will scale with us,” said Kelsey. “They’re not just a vendor—they’re an extension of our team.”
“We’re growing, and we know Nava will grow with us. They’re not just a broker; they’re a true partner.”
