Meet HQ: where trusted service meets game-changing tech

When we started Nava, we had one mission: fix healthcare. That didn’t mean tackling every broken part of the system overnight. It meant starting where we could make the biggest difference—helping HR teams and employees navigate one of the most frustrating and time-consuming parts of healthcare: their benefits.

Since day one, we’ve paired expert consultants with a white-glove service model to deliver better benefits strategies, faster support, and fewer headaches. But we’ve always known that service alone wouldn’t be enough. HR leaders are being asked to do more with less—smaller teams, tighter budgets, and higher expectations from leadership. And they’ve been doing it with a patchwork of spreadsheets, email chains, and outdated portals that haven’t evolved in decades.

That ends today.

I’m excited to announce the biggest product in Nava’s history: HQ, an AI-powered benefits platform built specifically for HR and their employees.

Built for HR. Powered by AI. Backed by benefits experts.

HQ is your benefits command center. It brings every part of the benefits process—renewals, contribution modeling, compliance tracking, plan documents, audits and expert support—into one seamless system.

No more digging through inboxes or asking your broker to resend a file. No more toggling between carrier sites, spreadsheets, and internal wikis. HQ gives you real-time access to everything you need to manage benefits, support your team, and lead with confidence.

Need to prep for a CFO meeting? Model a contribution change live. Want to know how many employees are enrolled in the Kaiser plan or PPO vs the HDHP? Ask Nava’s AI assistant.

And when things get complex or you want to talk strategy? Your experienced Nava service team is still by your side. HQ doesn’t replace people—it makes your people faster, sharper, and more effective.

What you can do with HQ

With HQ, what used to take hours or days now can take minutes.

Here’s how early customers are already putting it to work—and why it’s changing the game:

Get instant, accurate answers with the AI assistant

“What’s our out-of-pocket max?”

“How many employees are in California on Kaiser?”

“Are GLP-1 medications covered?”

Ask and get tailored answers in seconds. Don’t stop there, have the assistant draft up an email or a few slides to share out the details needed.

Model contributions in real time

See how a 5% employer share shift affects cost per tier—instantly. No spreadsheets, no lag, no guesswork.

Compare plans and generate exec-ready strategies

Drag, drop, and model renewal scenarios. Show leadership clear trade-offs, live, on the spot.

Track demographic trends and plan engagement

Understand who’s enrolled in what, view age/gender/location breakdowns, and benchmark against similar companies.

Access every document in one place

Summary of benefits & coverage (SBCs), plan summaries, benefits guides, audits, and more—all searchable, up-to-date, and synced across your team.

“This is everything I’ve been doing in Excel—in my head—for years. Finally in one place.”

That’s what one HR leader told us during early testing. And we’ve heard versions of it again and again:

• “Something that took me two hours now takes me 12 minutes.”
• “When our CFO asked for changes mid-renewal, I could do it in real time—no spreadsheets, no back-and-forth with my broker.”
• “I’m an HR team of one, and HQ helps me show up like I’m a team of five.”

This is the power of HQ: fast answers, polished strategy, and more time back, without adding headcount or burning out.

Your benefits strategy, supercharged

How did your last renewal go? How many late nights, spreadsheets, and back-and-forth emails did it take to get to a final decision?

Renewals don’t have to be slow and painful. They’re very strategic conversations, usually with your CFO or leadership team—and you deserve tools that match the moment. With HQ, you can explore plan scenarios, model contribution strategies, and generate exec-ready outputs in real time. No version control chaos. No spreadsheet formulas to triple-check.

Need to show the financial impact of a change on the fly? You can do it mid-meeting—before anyone even refills their coffee.

Compliance? That’s built in too. HQ flags errors, tracks deadlines, and helps you catch issues before they cost you. (Carrier bill audits are coming soon, and yes, we’re excited.) No more chasing down EDI errors after the fact—we’ll catch them for you.

And don’t worry—your Nava account team isn’t going anywhere. Strategy calls, renewal planning, complex questions—we’re still in your corner. But with HQ, you’re free from the operational drag that used to eat up your week.

Employee support? That’s built in, too. With HQ, employees get a free mobile app with 24/7 AI-powered, personalized answers, digital ID cards, and a simpler way to understand and use their benefits—without sending everything to HR.

Last-minute questions? CFO surprises? Scenario shifts mid-meeting? You’ve got everything you need—at your fingertips.

The only benefits platform that combines real people  + powerful technology

Most brokers either offer service or tech. Nava gives you both, at no extra cost.

With HQ, you get:

• Real-time contribution modeling
• Instant answers to benefits questions—powered by the AI assistant
• A centralized system to house all of your benefits docs
• A mobile app for employees to get answers without bugging HR
• Expert consultants guiding you at every step
• Benchmarking (coming soon)
• Compliance co-pilot (with audits and reporting on the roadmap)

Your data, protected by design

When it comes to benefits, trust is everything—and that starts with how we protect your data.

HQ is built with enterprise-grade security from the ground up. We’re fully SOC 2 Type II certified and HIPAA compliant, so you can confidently manage sensitive employee information, knowing it's protected at every step.

From encrypted infrastructure to access controls and regular audits, every layer of HQ is designed to safeguard your company’s data and your employees’ privacy. It’s security you can count on—built into every click.

Because helping you lead with confidence means making sure the foundation is rock solid.

We built HQ because HR deserves better

HR has been undervalued and under-equipped for far too long. We’ve seen the frustration. We’ve felt the late-night scramble. And we’ve built HQ to help end it—for good.

This isn’t just a product launch. It’s a redefinition of what a benefits broker should be. With HQ, you get the service you trust—and the technology you’ve always wanted. HQ triples your impact—without tripling your workload.

And we’re just getting started.

If you’re ready to see how Nava HQ can save your team hours, cut your renewal stress, all while making you look good? Schedule a demo. We’d love to show you what’s possible.

Let’s fix healthcare.

— Donald