Nava expands its #FixHealthcare ecosystem with Thatch: a modern ICHRA administrator

Why Nava is partnering with Thatch

Employer healthcare costs continue rising faster than wages, and the average monthly health insurance cost is becoming unsustainable for many organizations. HR teams shouldn’t have to choose between cost control and a high-quality employee experience.

At Nava, we pair expert consulting with modern technology to help HR teams simplify benefits, manage costs, and deliver better care. As part of that mission, we curate a growing ecosystem of healthcare solutions that meet our high standards for cost savings, compliance, and impact.

We thoroughly vetted Thatch across dozens of ICHRA administrators and selected them based on a clear, demonstrated fit with our clients’ needs. 

What sets them apart is their technology-first approach. Thatch’s platform is built to remove friction, automate administrative work, and deliver a clean, modern experience for both HR teams and employees. Unlike other providers, they prioritize the end-user experience. Every workflow is intuitive, proactive, and designed to empower employees rather than overwhelm them. Their fintech roots also give them an edge in payments, data integrity, and reliability, which ultimately means fewer headaches and a smoother experience for everyone involved.

Their platform excels where others fall short, offering clarity, compliance support, and an intuitive experience for both HR teams and employees. Thatch simplifies a traditionally complex model, making it easier to deliver flexible, affordable coverage without additional lift.

While Thatch’s platform is built with a tech-first mindset, they believe technology only delivers value when it’s paired with exceptional human support. That’s why they back their product with world-class customer service that consistently outperforms industry benchmarks. Their average response time is just three hours, which is nearly three times faster than the eight-hour industry average, ensuring customers get help when they need it. This commitment is reflected in their 88% CSAT score compared to a 76% industry average, and a 99.9% enrollment accuracy rate versus roughly 80% across the market. The result is a seamless experience where powerful technology and trusted support work hand in hand.

In summary, Thatch helps employers offer personalized, affordable healthcare through ICHRAs, a modern alternative to traditional group plans that gives employees more choice and employers more control.

It’s exactly the kind of solution we curate for our ecosystem: high-impact, mission-aligned, and built to perform in the real world.

Why Nava recommends Thatch for ICHRA administration

After evaluating dozens of ICHRA administrators, Nava selected Thatch as a preferred partner. Here’s what set them apart:

Expedited quoting

The top pain point during renewal season is slow or incomplete quoting. Nava clients receive prioritized access to Thatch’s quoting process, speeding up decisions and preventing delays.

Escalated support

Our partnership includes direct escalation paths and priority service levels. This ensures faster resolution and consistently high-quality support for our clients. When issues come up, they get addressed quickly and thoroughly to minimize disruption for HR teams and employees.

We maintain an executive-level relationship with Thatch, enabling rapid issue resolution and ensuring our shared clients receive white-glove service.

Preferred access

This partnership isn’t a referral. It’s a formal agreement that secures better service levels, stronger outcomes, and a more coordinated experience for HR teams.

Real-world impact: supporting employees to get more options

Tech startup Yeeld saw immediate operational improvements. "Switching to Thatch has reduced the time our operations person spends on healthcare admin work by over 92% each month—time we can now use to invest in improving our core products and services." 

This efficiency gain demonstrates how the right ICHRA administrator can turn benefits administration from a time-consuming burden into a streamlined process.

For employers facing similar challenges, our recent ICHRA 101 webinar walks through use cases, compliance considerations, and what success looks like.

What modern brokerage looks like

At Nava, we don’t just recommend solutions. We evaluate, support, and ensure they fit your benefits strategy. Every partner is vetted for results, and we build real relationships with vendors so clients receive more than access: they receive outcomes.

Our role is to turn innovative ideas into practical, easy-to-administer solutions that reduce complexity and lighten HR workloads.

What is an ICHRA?

An ICHRA (Individual Coverage Health Reimbursement Arrangement) is a tax-advantaged benefit that allows employers to give employees a set monthly contribution to purchase their own individual health insurance plan. Instead of a one-size-fits-all group plan, employees choose the plan that best fits their needs, while employers maintain predictable budgeting and compliance.

ICHRA benefits include:

• More plan choice for employees
  
  
• Predictable employer costs
  
  
• Flexibility for distributed or diverse workforces
  
  
• Tax-free reimbursements for premiums and qualifying expenses
  
  
• A scalable alternative when group plans become cost-prohibitive

Why ICHRAs matter now

Traditional group plans don’t work for every organization, especially those with lower-wage workers, remote teams, or rapidly changing headcounts. And with the average monthly health insurance cost continuing to climb, employers need new ways to provide high-quality coverage without sacrificing financial sustainability.

Platforms like Thatch are accelerating ICHRA adoption by removing historical barriers around complexity, employee support, and compliance. Their technology streamlines setup, centralizes ICHRA administration, and helps employees confidently choose the right individual health plan.

Is an ICHRA right for you? We’ll help you decide

If you’re exploring alternatives to traditional group health insurance or looking to manage rising costs, an ICHRA may be the right fit. From our perspective, Thatch is one of the best partners to help employers implement an ICHRA with clarity and confidence.

Nava’s experts can help you evaluate whether an ICHRA aligns with your goals, model the financial impact, and support you through every step of implementation.

Let’s fix healthcare—together.